Solutions

Multi-channel retailing is now being recognised by boards as key to eCommerce

Source: Mr Quote

SUCCESS STORY

Cargo has over 50 stores in the UK. PureNet has worked with the business to deliver a multi-channel B2C eCommerce Solution with comprehensive sales and marketing tools that has tripled their online turnover in 24 months...

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Joined up retailing from the high street to website, catalogue to call centre...

Multi-channel retailing is all about delivering a consistent brand experience across all customer touchpoints, such as store, website, mobile and catalogue and includes pricing, merchandising, design, reviews and rewards.

A seamless customer front end experience is crucial but this can only be achieved through solid behind the scenes processes to support an engaging customer journey.

Multi-Channel Retailing

$Multi \Channel Retailing & Customer Touchpoints$

System and process integration is key. A single view of inventory, effective fulfilment options, cross-channel order management functionality such as click and collect, precise customer communication and returns management are processes that can make or break the customer experience and determine if they buy from you.

Customers are shopping in new ways; mobile commerce, researching on the web and shopping in store & reserving on the web and collecting in store; At PureNet we can help you embrace these trends and provide a joined up and engaging experience for every customer.