Norwich City FC required a complete ecommerce solution to enhance the customer experience, increase conversions and grow their online store. PureNet’s challenge was to design a website that complemented the club’s strong branding and heritage, along with delivering an engaging user journey.
Norwich City wanted to be the first club in the Premier League to launch a responsive ecommerce solution.
The solution required integration in to back office systems, ticketing system, CRM and stock management system.
Norwich City's new online store required the functionality to be able to personalise kit with customer's choice of words and numbers.
How PureNet Helped
Norwich City FC’s new online offering is extremely easy to update within the CMS. Content blocks are editable in real-time, enabling the football club’s online management team to react quickly to industry news, events and online promotions. The solution provides seamless integration with Norwich City Football Club’s back office systems, ticketing system, CRM and stock management system.
The site features a personalisation feature, allowing customers to order products with their chosen player or own name and number. Customers also have the option of adding a premier league badge to their kit. The site provides customers with more control through rich functionality including;
- Saved baskets – allowing customers to save the items in their basket and revisit the site to quickly purchase at a later date
- Single log in – enabling customers to log in on multiple sites linked to Norwich City Football Club
- Reviews – enabling user generated reviews to be submitted
- Product personalisation – Allowing customers to select a custom name and number
Taking home the cup
“PureNet have a proven track record and have identified a business need for the football industry. They have always delivered for their clients in a difficult environment and we look forward to having future significant sales success.” Norwich City FC.
- Norwich City FC successfully launched the Premier League’s first responsive website
- Fans of the club began placing orders almost instantly
- Norwich’s new solution has received excellent feedback
- Mobile visits and orders have dramatically increased since launch
Top of the Ecommerce League
Increase in Transactions
Online transactions for Norwich City have continued to increase every year since the website launced.
Thanks to a seamless, responsive ecommerce solution, Norwich has achieved a huge 70% increase in online revenue.
Increase in Sessions
The new solution has achieved its target in appealing to not only fans but also lifestyle sportswear shoppers.
Increase in Page Views
New, rich features means visitors and fans now engage with the website by visiting more pages and ultimately purchasing more products.