We are dedicated to delivering absolute support for our clients during go live and beyond.


Once your solution is ready we hold a training session to guide you through your CMS. This will allow you to be proactive in the marketplace and quickly update your content on a regular basis without the need for a development resource.

Helpdesk Support

Even the most innovative ecommerce tools are meaningless without a team of experts behind them in the event that something goes wrong. That's why we provide Absolute Support that moves beyond standard troubleshooting and break-fixing.


Our test team is made up of extremely skilled ecommerce testers with a vast amount of industry experience. We complete a comprehensive test checklist before your solution goes live, which ensures your customer experience is seamless post-launch.

24/7 monitoring 365 days a year

Absolute Support

The success of your business is our business, which is why we make every effort to ensure that your ecommerce website functions smoothly, no matter how busy or complicated things get. Our support team is here to help you whenever you may need us, whether that is with website amendments, help with your CMS or a hosting query.

At PureNet we provide unlimited support from the beginning of the project and during the lifetime of your solution. Our post-implementation support services help our clients achieve a healthy, measurable return on investment. We will maintain your solution for as long as you wish, monitoring your website and hosting environment.

Our support team is made up of highly experienced and qualified Support Analysts, dedicated Support Developers and Infrastructure experts. As a client you can enjoy the reassurance provided by our dedicated team who will manage all aspects of a business-critical ecommerce solution to enable 24/7 trading.

  • Technical Knowledge
  • Communication
  • Experience
  • Efficiency

PureNet’s Absolute Support & Hosting

We are here to ensure your website is operating smoothly at all times, our dedicated support team will manage your entire solution.


Dedicated Support Team
Technical Advice
Helpdesk Portal
Full Ticketing System

Solution Monitoring

365 Days, 24/7 Monitoring
99.8% Uptime
Critical Out-Of-Hours Support


PureNet Test Team
Logging & Tracking System
User Acceptance Testing
Bug Fixing


Fully Secure & UK-Based
Dedicated Hosting
Shared Cloud Server

A Selection of Our Hosted Solutions






Immediate Media

Talk to us about your hosting & support requirements.