Case Studies
Haven Power

The Client

Haven Power launched in 2006 specifically to serve the electricity needs of small to medium sized business customers and provide an alternative to the large multinational power suppliers. Now employing over 350 staff and with a turnover in excess of £250million, the business has gone from strength to strength.

In early 2009 Haven Power was acquired by Drax Group plc, one of the UK’s largest generation groups. With the financial backing of Drax, Haven Power has grown its Small & Medium Enterprises (SME) business and established a team who specifically serve the large Industrial & Commercial (I&C) customer sector.

The Challenge

Haven Power is aiming to significantly increase the amount of power it sells by 2015, whilst still being committed to providing an exemplary level of customer service to its business electricity customers.

Haven needed to offer a more rounded package with existing unique selling points supplemented by added services such as online account management and online access to industry data.

PureNet was selected by the electricity provider to design and build a customer portal that would effectively enhance the online experience for its customers and provide a new sales channel.

What We Did

PureNet’s solution delivered a secure portal for Haven Power’s B2B customer base which provides convenient 24/7 access to customers and their consultants. The service is an online platform with interactive capabilities where both SME and I&C customers can login and manage their accounts with Haven.

The portal delivers personal information to the customer on the energy markets and the businesses’ own bills. It provides alerts to the user base and pre warns customers of projected spikes in energy prices. It also offers industry news and commentary, keeping customers up-to-date on the latest developments in the electricity industry.

PureNet’s team of business analysts worked alongside Haven Power’s project managers to produce a thorough and detailed specification for the project. This was then passed on to a highly skilled project manager and development team at PureNet to interpret and build the site to a timetabled delivery plan. The portal platform was built on time.

The solution seamlessly enhances the customer journey and is an effective point of contact for businesses to deal with any queries making information and services accessible any time of the day. The portal offers customers access to information and data posted by third party companies including Cornwall Energy.




The Results

  • Feedback from customers has been extremely positive
  • PureNet’s customer portal solution provides Haven Power with an extension to its high-level customer service
  • The portal allows businesses to easily understand the services provided
  • Essential information is now accessible to clients and integrates Haven’s customer service offering


“We are delighted with the customer portal provided by PureNet. The initial customer feedback we have received has been positive and the online functionality means we can now offer both our SME and I&C customers a more rounded package. This allows us to offer an online service comparable with our competitors and help us achieve our business plans and substantially increase the volume of electricity we sell.”

Richard Robey, Sales & Marketing Director, Haven Power

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