Business continuity.
Our Business Continuity Plan and Disaster Recovery Plans: version 6, last reviewed September 2026. Part of our ISO/IEC 27001:2022 certified management system.
Clients rely on the systems we build and run for them, so we plan for disruption before it happens. Our Business Continuity Plan is designed to prepare PureNet to cope with the effects of an emergency or crisis, and to provide the basis for a quick return to “business as usual”, whatever the cause.
What the plan does
- Identifies the critical functions and activities of the organisation.
- Analyses and responds to the risks to the organisation.
- Provides a detailed, prioritised and timetabled response to an emergency.
- Identifies the key roles, responsibilities and contacts to respond to an emergency.
Our priorities
Each critical function has a maximum tolerable period of disruption and a recovery time objective. In order of priority:
- Hosted applications: the websites, portals and applications we host for clients.
- Discovery and planning.
- Account management and helpdesk.
- Development services.
- Digital marketing and optimisation services.
- Training services.
- Sales and marketing.
- Finance and administration.
How we keep clients' services running
- The hosting we use for client applications has a high level of redundancy built in.
- Recovery doesn't depend on our office: it can be carried out from anywhere with internet access, by authorised staff.
- If a hosted service is disrupted, we tell the clients affected and keep an incident log.
Keeping the plan current
The plan is maintained and regularly tested, as our information security policy requires, and reviewed through our management system's internal audits and management reviews.
Clients who need more detail for their own continuity planning or supplier assessments can ask their account manager, or contact us.
See also: all our certification and policies