Feedback and complaints.

We want to hear when we've done well and, especially, when we haven't. Feedback is how we improve, and it's part of our ISO 9001 certified quality management system.

If you're a client

Raise it through your usual support ticketing system, or speak to your account manager. That way it's logged against your account and goes straight to the people looking after your service. If you'd rather it went to someone else, use the form below.

Everyone else

If you're not a client (for example, you've used a website we built, applied for a job, or are a supplier), use the form below and tell us what happened.

What happens next

• We'll acknowledge your feedback or complaint and tell you who is looking into it.
• We record all feedback on our customer feedback log, which is reviewed regularly.
• For a complaint, we look into what happened and why, put it right where we can, and take action to stop it happening again. Improvements go on our improvement log and are followed through in our management reviews.
• We'll tell you what we found and what we've done.

If your feedback is about a website or service we run for one of our clients, we may need to pass it to them, and we'll tell you if we do.

For questions about your personal data, see our privacy policy. To report a security issue, see reporting a security issue.