How AI will change your business.

Where AI pays in a business that sells online and runs customer portals, and how to choose it, build it and keep it working. Agents that quote, reorder, answer and escalate, with a person approving where it matters, and the governance that lets your board sign it off.

What's inside

• Where AI pays first, and how to find it in your own processes
• What an agent is, and where a person must stay in the loop
• AI in your storefront, your portal and your back office
• Data, governance and monitoring, the parts that decide whether it lasts
• A checklist for the next four weeks

By Dr Paul M. Gibson, Group CEO and Principal Consultant, and Paul Doherty, Group Commercial Director