Quality policy.
Signed 11 March 2021. Part of our ISO 9001:2015 certified quality management system (certificate 206025).
The objective of PureNet is to provide ecommerce related services to its clients through the delivery of consultancy, software, bespoke web & mobile solutions, and digital marketing strategies for B2C and B2B companies through its brands PureNet, Agency51, Magium, Repeat Commerce, Enceladus AI and Appnetix.
To achieve this objective, the organisation will maintain an effective and efficient Quality Management System based upon the requirements of ISO 9001:2015.
As such, the Directors of PureNet are committed to the following:
- Establish measurable quality and business objectives that are consistent with the context and strategic direction of the organisation and address risks and opportunities associated with them;
- Ensure quality objectives help the organisation achieve customer requirements by:
- Provide up to date and relevant ecommerce consultancy that helps clients grow their online business
- Deliver high quality software solutions, using the latest technology, in a timely manner
- Support our clients’ projects after go-live with 99.9% uptime and response times in line with contracted SLAs
- Monitor and measure the effectiveness of its business processes and objectives through management reviews and the internal audit process;
- Proactively seek feedback from customers on how well its products/services meet their requirements and set objectives for continual improvement;
- Analyse the causes of any complaint or problem, and take appropriate action to prevent recurrence;
- Select and work closely with suppliers who enable the organisation to create and deliver a reliable performance;
- Recruit employees who are customer-focused and support them with appropriate training and systems to ensure their competence always meets the organisation’s requirements;
- Provide a work environment that promotes the wellbeing of its employees and encourages positive teamwork;
- Encourage all employees to identify problems and make suggestions to improve all aspects of the organisation’s products/services and business processes;
- Ensure that all employees are aware of the Quality Policy and are committed to the effective implementation of the Quality Management System;
- Ensure that the organisation complies with all necessary regulatory and legal requirements.
The continual improvement of the organisation’s Quality Management System is fundamental to the success of its business, and must be supported by all employees as an integral part of their daily work.
Signed on behalf of PureNet’s Board of Directors:
Dr Paul M. Gibson, Group CEO
11 March 2021
See also: information security policy · feedback and complaints · all our certification and policies