Case Studies
Angel Springs Portal

The Client

Established in 1989, Angel Springs is the longest established water cooler company in the UK. Since then the organisation is now also the fastest growing water cooler provider in the UK, with 1200 customers joining the organisation every month.

Angel Springs believes in local service, delivered nationally – so as a company it has continually investing in a growing network of regional service and distribution centres which is how they ensure consistent high standards and the personal attention that keep customers happy

The Challenge

A significant element in the company’s exceptional growth has been based on acquisition. A challenge that emerged was the absorption of differing systems for co-ordinating resources such as driver availability, route planning information, skills resource, holiday planning and other essential information.

A solution was required to keep these ‘best of breed’ systems and yet provide a centralised portal administrative point. Reporting was a key requirement as was the ability to integrate into the third party systems.

What We Did

PureNet designed and built a custom Portal to provide Angel Springs with a powerful, centralised interface. The integrated Resource Planning Portal allows Angel Springs to have full visibility of essential operational details in the delivery, installation and servicing of their water coolers and boilers including:

  • Delivery Routes
  • Staff holidays
  • Availability of Fuel Cards and fobs
  • Driver Skills s (for differing installations and vehicle types)
  • Driver shift allocations
  • Security Clearances for certain sites

The system integrates with two separate systems ProWat and DPS to draw the relevant information into the Portal meaning it is displaying up to date, accurate information. The solution provides an easy to use dashboard so information can be accessed quickly and easily. There is a user permissions structure to allow differing levels of input and information within the Angel Springs team. The solution also provides detailed reports on activity.

The site is securely hosted with PureNet providing 24 x 7 management, monitoring and support.



The Results

The new portal has allowed Angel Springs to maintain their vertical solutions without the need for a ‘one size fits all’ ERP system or a highly costly customised replacement. Furthermore, it provides a

Furthermore, it provides a real-time dashboard for the vitally important operational logistical arms of the Angel Springs business. The solution has already been expanded with subsequent phases planned based on its successful rollout and the efficiencies it has delivered.

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